Little Glossary · Web and conversion
Call to action (CTA)
A call to action (CTA) is the button, link or message that invites visitors to take the next step: book a demo, start a trial, download a resource or talk to sales.
What makes a CTA work
- It says what happens on click. "See pricing" or "Book a 20-minute demo" work better than "Submit" or "Learn more", which give nothing away.
- It starts with a verb and, where there's room, adds what you get.
- It stands out visually: enough contrast, a comfortable tap size on mobile and space around it.
- There is one primary CTA. If everything is primary, nothing is. A secondary one, with less visual weight, serves people who aren't ready yet.
Matching commitment to the stage
Not every visitor is at the same point. Someone arriving from a blog post rarely wants to talk to sales that day. B2B tech websites usually combine:
- High-commitment CTAs: book a demo, talk to sales, start a trial.
- Low-commitment CTAs: take a product tour, check pricing, download a guide, subscribe to the newsletter.
Where to place them
- On the first screen, next to the value proposition.
- After each block that addresses a major objection.
- At the end of the page, for people who read everything.
- In a sticky header, if the design allows.
Supporting copy
A line next to the button can resolve the last doubt: "No credit card required", "30 minutes, no commitment", "We reply within one business day".
Common mistakes
- Several CTAs with the same weight competing with each other.
- Generic copy lifted from a template.
- Buttons that look like text and links that look like buttons.
- A CTA that promises one thing ("Try it free") and leads to a sales contact form.
Related terms
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